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Return Policy

Yarn may be returned for store credit within 90 days as long as it has not been used and is in its original condition. Gift items - felted bags and similar items may be returned in original condition within 30 days. Books, patterns and notions are not returnable and needles can only be returned if defective. Customers will be responsible for shipping costs if items must be mailed back; credit is applied once item(s) have been received at the store. Credit may used either online or at the store. Special order yarn must be paid for at the time of the order and may not be returned. Special order yarn that is not carried by the shop must be ordered in the quantity shipped by the distributor. For example, if it is shipped in bags of five it must be ordered in multiples of 5.

Privacy Notice

This privacy notice discloses the privacy practices for www.coastalpurl.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing


We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (252) 548-4801 or via email at coastalpurl@gmail.com.

CONTACT US
 coastalpurl@gmail.com

 (252) 548-4801

106 A Capital Trace
Elizabeth City, NC 27909

Tue- Fri 11am-6pm
Saturdays 9am-1pm
Sunday & Monday *Closed